"How it started / How it's going" – genAI edition.

Auto maker Ford has joined the list of companies that cut headcount to make room for genAI and later had to hire people back.

(If you look closely, there's just seven months between those headlines.)

Ford has racked up billions of dollars in losses from the debacle, and that doesn't include the reputational damage it will surely suffer.

Your company can and should treat this incident as a learning opportunity. The key lessons are:

▶️ genAI adoption is best handled as a thoughtful, deliberate process.

▶️ In particular, you need to make sure the bots can do the job before you make staffing changes.

genAI will certainly transform some companies for the better. But your best route involves thorough planning and testing.